Customer Service
wholesale


Frequently Asked Questions
  1. How much to ship?
  2. Why does my old mailing address show up on my order?
  3. Please use my new email address...
  4. Are you a wholesaler?
  5. What sort of payments do you accept?
  6. I want to order a large quantity of a specific blank - can I get a better deal? Can I pre-order to make sure I secure the amount I want?
  7. I'm getting your newsletter, but the system doesn't seem to recognize my address. What's up?
  8. I am having trouble logging in...help!
  9. Where are the items I added to my cart?
  10. Why does it say my store credit/gift certificate code is invalid?
  11. How do I clear my product notifications?
  12. What is your policy on selling or teaching the things that I learn from your online classes?
  13. Can I view classes if I have dial up internet connection?
  14. My video seems to be loading slowly and pausing as it plays. How can I fix this?
  15. My video gets "stuck" at the same spot all the time.
  16. The video doesn't play - it's just a dark screen...why?
1 How much to ship?
Our shopping cart calculates your shipping options and associated costs based on the weight of the items in your cart and your location. Add the items to your cart and click the Estimate Shipping button. Enter your location information and press Update. We ship with the US postal service, and yes we do ship internationally. Learn more in the Shipping and International Shipping categories on the customer service page.
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2 Why does my old mailing address show up on my order?
The shipping and billing addresses on your order are independent of each other and both self-populate with the Primary Address listed on your account. *Changing an address during the check out process is specific to that order and does not update your account. If you have moved, you'll want to update your Beaducation Account. Click the My Account link at the top of the page > then go into your Address Book. Open or enter the CURRENT address and check the box "Set as primary" and click UPDATE. Now you can go back and delete all the old addresses. When you log out and back in again - the new Primary Address will automatically appear on your orders.
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3 Please use my new email address...
If you would like your Beaducation order-related emails and product notifications sent to a new address, please update your account information in the My Account link at the top of the screen (you must be logged in). Your updated account email address will become the address you use to log in as well.
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4 Are you a wholesaler?
We are a retail company and have no minimum order requirements. To learn more and see additional options for quantity orders, click the Bulk Orders link in the top right of the website.
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5 What sort of payments do you accept?
We accept Master Card, Visa, Discover, American Express and PayPal. We do not accept personal or cashiers checks. Our system is extremely secure and we run our Credit Cards through Authorize.net which is one of the most used and most secure processing websites available. Please make sure that the billing address for your credit card is entered properly or your card may be declined. If this happens, correct any errors to the address and resubmit your order. Multiple declines will lock you out of the system for a while.
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6 I want to order a large quantity of a specific blank - can I get a better deal? Can I pre-order to make sure I secure the amount I want?
Yes (well maybe - depending on the item) and definitely Yes! Check out the Bulk Orders link in the top right corner of the website for details about how a Special Order works. Maybe save some $$ and make sure to have the quantity you need. Stock up and save - it's a great way to plan ahead for busy seasons too.
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7 I'm getting your newsletter, but the system doesn't seem to recognize my address. What's up?
The newsletter and the shopping cart aren't really hooked together. Folks that sign up for the newsletter by following the "mailing list" link don't necessarily have an account at Beaducation.com. However, if you've created a log in account on our shopping cart page - you're in the system. If you're not sure, click the Log In link at the top of the page, click the "forgot your password?" link and enter your email address. The site will tell you if you have an account attached to that email address or not. Accounts are linked to exact email addresses - perhaps you signed up under a different address or you haven't created a log in account yet. Please call us if you would like assistance. 650-261-1870
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8 I am having trouble logging in...help!
If you are having trouble logging in, it is either because (1) you are entering an email address that is different from the one that you set up your account with or (2) the password doesn't match. Click on "forgot password," type in the email address associated with your account and hit "submit". The system will send you a new password. It is usually instant, but if it takes a while, just wait. Do not hit "forgot password" again. If you hit it again, you will most likely use the first password sent to you when in fact the system will now only recognize the most recent one generated. Once you receive your new password, it works best to copy and paste it into the password box. It is case sensitive. Hopefully this will do the trick and you will be able to log in. Now go to "my account" (top of screen) and change your password right away to something more familiar :) If this doesn't work, call or email us and we'll can help: info@beaducation.com / 650-261-1870
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9 Where are the items I added to my cart?
Every visitor to our online shop receives a temporary Visitors Shopping Cart. If the visitor exits the online shop by closing the browser window, OR if there is no activity on the page for 1 hour, the temporary cart will expire and be emptied. When you are logged in, you are using a Members Cart. All products remain listed in their shopping cart until the member has checked them out, or removed the products themselves. **If there is no activity on the page for 1 hour, the log-in expires. When you return to your cart after taking care of other things... it may appear empty because you are now looking at a Visitors Cart. Simply log back in and presto! there are your items. You can continue shopping where you left off and complete your purchase. If a member adds products to a Visitors Cart and then decides to log in to the online shop to use their Members Cart, the contents of their Visitors Cart will merge with their Members Cart contents automatically.
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10 Why does it say my store credit/gift certificate code is invalid?
Once the code has been entered, the value is deposited into your account and the code becomes invalid. If you are trying to check out and using a credit - look in step 2 of the gift certificate/store credit area, you should see your available balance and a box where you can enter the amount you would like to apply to the order. Call us if you need assistance.
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11 How do I clear my product notifications?
Log into your Beaducation account and click on the My Account link at the top of the screen. Click on View or Change My Product Notifications.  Here's where you can un-check the boxes for items you are no longer keeping an eye out for and then click Update.
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12 What is your policy on selling or teaching the things that I learn from your online classes?
The goal of our classes is to inspire you and take your jewelry making to the next level. The User Agreement and reminders at the beginning of classes state that you are welcome to replicate the designs for resale. The exception to this rule is Laura McCabe, who respectfully asks that you do not replicate her designs for resale. If you sell a design created by one of our instructors, it is ethical to credit that artist for the original design.

We kindly ask that you do not copy and distribute our instructions or teach any designs learned directly from us.

So...YES, make it, sell it and make gobs of money! Wear it and brag that YOU MADE it, and be proud of your work. But please do not teach the designs you learn on our site.

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13 Can I view classes if I have dial up internet connection?
No. Unfortunately, dial up connections are too slow for our class format.
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14 My video seems to be loading slowly and pausing as it plays. How can I fix this?
If you have a slow connection or are taking classes from overseas, after you click to start your class and the classroom pops up, click on the pause button and let it load for 3-10 minutes. After the step has fully loaded, it will run seamlessly. Then you can watch that step over and over again with no jumpiness or pauses. You may have to do that for every step, but again, after doing it once, the step will play smoothly as many times as you need.
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15 My video gets "stuck" at the same spot all the time.
It's possible that your browser has cached a broken image of the video for that step. Try clearing your browser cache, and then restarting the class. Look here for instructions on clearing your cache.
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16 The video doesn't play - it's just a dark screen...why?
Chances are you are on a PC using Internet Explorer or FireFox and do not have Flash Player installed. No problem...simply download and install Flash Player. (It is free )
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