Our customer care team is available by phone and email:
Order and Shipping Questions: firstname.lastname@example.org
Questions by email will be answered in 1-2 business days. If you wish to speak to someone immediately, please call us during business hours and we will be happy to help.
Answers to the top three questions we are asked (and more FAQs here ):
At Beaducation.com we have tried and tested every product that we sell. If for any reason you are not completely satisfied with your order, you may return your items for a full refund within 30 days of purchase. Please see our Returns section below for further details on returning merchandise.
To check the status of your order, click the My Account link at the top of the screen and go to your Order History.
If you do not see your current order listed in your Order History, be sure you completed the checkout process in its entirety.
Beaducation ships all packages via United States Postal Service. All orders include a Delivery Confirmation. Approximate transit times do not include 1-3 day* processing time in our warehouse. Add the processing time and shipping time to estimate the approximate arrival date.
* Express Mail orders placed before 11AM Pacific Time are mailed out that same business day. Express orders placed after 11AM will ship the next business day.
All orders over $200 will require a signature upon delivery.
General guidelines to remember when choosing a shipping method:
We DO ship Internationally via USPS. Your postal delivery service will handle the parcel in-country. Shipping costs are calculated based on weight, size, and distance. A shipping cost will be calculated for you during checkout.
A copy of your order receipt will be included on the outside of your package for access by Customs officials. It is on the front side, protected by a plastic pouch and the mailing label. We do not undervalue shipments on Customs forms. The customer is solely responsible for any additional tax/duty. Shipping costs do not include these fees. Beaducation is not able to supply Customs-related information. Please research the rules that affect your shipment.
Please note the processing and transit times quoted in your checkout process DO NOT include any extra time created by any customs inspection that may occur. This delay may be applied randomly and is beyond our control.
When shipping internationally, if the billing address is a domestic address and the shipping address is an international address, packages may be delayed pending credit card verification for your protection.
If Express shipping is not available to your location, you will be notified by email with the option to ship Priority.
We do our best to ship items as quickly as possible, which means the window to cancel your orders is very short. If your cancellation request is seen prior to us shipping your order, we are happy to cancel your order for a full refund. Once an item has shipped, it cannot be cancelled. When you receive the shipment, it will contain specific instructions on how to return it for a refund (minus the shipping charges).
If you are not satisfied with your order or if any items are found to be damaged, you may make a return within 30 days of purchase. Please click here to download the Product Return Form (PDF). Once a returned order is received at Beaducation, it is processed within 5 business days, at which time you will receive an email confirmation. Returns received without a completed return form take longer to process and refund.
Please return items in a secure, padded envelope. For extra protection, you may wish to send using delivery confirmation. Beaducation is not responsible for orders damaged or lost in transit.
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Beaducation.com respects your privacy and is committed to protecting it.
All online transactions at Beaducation.com are handled with industry-standard SSL encryption. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. Our customers can be assured that they can shop safely and securely with us online. We never see your private credit card information.
There is no such thing as a stupid question. In fact, someone else has probably asked the same thing, so take few minutes to read through our Frequently Asked Questions and you may find the answer you're looking for in one click!