Contact Customer Service
Questions? Our customer care team is happy to help! We are here for ya!
Monday-Friday 9:00am-4:00pm Pacific Time
Give us a call if you prefer to speak with someone. We are a small but caring team. If we aren't available at the moment, please leave a message! We promise, we will call you back.
Customer Care 650-394-4644
1010 Terminal Way
San Carlos, California 94070
We are an online store only; we do not have a location open to the public.
Answers to the top three questions we are asked (and more FAQs here ):
- We cannot combine orders or add items to an order once it has been submitted.
- The fastest way to receive your package is to choose EXPRESS SHIPPING. Express orders placed before 11AM Pacific Time will be mailed out that same business day. Express orders placed after 11AM will ship the next business day. Express orders within the USA will arrive in 1-2 business days after shipping. Click here to learn more about our shipping options.
- We process orders in 1-5 business days, Monday-Friday. Aside from EXPRESS, orders are processed in the sequence we receive them.
"Just wanted to RAVE about customer service! Seriously, top notch! I have ordered from a lot of suppliers and places since I started making jewelry and I will always come back here because nobody does a better job of caring for their customers than what I've experienced here! ♡" - Alexis U.
"One of the reasons I love Beaducation, beside the awesome awesomeness of this group, is because Beaducation treats small orders with the same respect they give to large orders. Every time. Thanks, Team Beaducation." - Shelley M.
"I have only had to deal with Lora one time (due to the great service I have always received from Beaducation). I had a question about a problem with a product. She wasn’t sure why I was having the problem, even after she spent some time trying to figure it out. She told me she would check with Lisa and get back to me. She not only got back to me but also offered some suggestions to remedy my problem (which was my fault due to lack of knowledge in using the product). Not only was she patient with me but helped me with the remedy. Loved talking to her and she made me realized that Beaducation was always there to help out!" - Cheryl U.