Help Center

Q: Can you tell me more about this new site?!

Welcome to the new site! It launched March 2021. Here are some things you need to know:Log-In: For returning customers, the first time you log in, you will need to reset your password first. Just follow the Forgot Password process and enter the email you use for your Beaducation account. Your Account: Order History, Address Book and Favorites were were brought over and you can see them buy clicking "my account:.. Cart Contents and Product Notifications: We were not able to save your shopping cart contents or notification signups from the old website. BUT NOT TO WORRY - we will always have access to the old database so if you didn't jot down your Product Notifications or cart contents, toss us an email and we can look them up for you.Rewards: and Gift Certificates: Point balances and available credits were transferred with your shopping account. PLUS we added new ways to earn rewards! Learn more.Payments: Previously saved payment methods were not transferred for security reasons. Just like in our previous system, you will have the option to checkout with a credit card or PayPal. AND, you will have new options for Express Checkout using ShopPay, PayPal or your saved Amazon payment options.WishList & Favorites: This function is much more robust! Now you can have multiple lists and share them directly from your account.Education: The educational content is "Coming Soon." In the meantime, you can find all of the videos on our YouTube channel.

Q: Why do I have to reset my password?

We just did some major website updates and migrated over to a new shopping cart platform. We were able to move over all your account info and all your order history, rewards, favorites are here waiting for you. For security reasons, we were not able to migrate over your password. So you will need to reset your password (just this once!) Click the Forgot Password link. Enter the email that you use to log in to your Beaducation account. A password reset email will be sent to that email address. If you run into any issues, contact customer service and we will help ya out :)PASSWORDS ARE CASE SENSITIVE*If you had a saved payment method, these were not transferred for security reasons.

Q: What is your current processing time?

Our processing time is 1-4 business days. This does not include the time it takes USPS or UPS to ship to you. **We are seeing occasional delays once orders are shipped where orders stop tracking for a period of time. This is irregular. They do continue to delivery.

Q: How much will shipping cost?

Our shopping cart calculates your shipping cost based on the weight of the items in your cart and your location. Place the items in your cart and click the "Check Out' button. When you enter the shipping address the options, delivery time frames and costs will be displayed. You can change your selection or address as many times as you like prior to completing the purchase.We ship with the US postal service to domestic and international addresses, and also offer UPS options to street addresses within the contiguous US. Learn more about Domestic Shipping and International Shipping. For orders $45+ shipping within the US, a Free Shipping option will be available. This is standard shipping. If your order is urgent, you will want to choose the appropriate shipping option for your needs. Exclusions to free shipping include any JAX products, hypocement, the tumbler and tumbler kit. International customers, we don't want to leave you out. If your order is $45+ and you leave a note in the comments box at checkout for $4 off shippng we will process a $4 refund.

Q: California tax refund for resellers

If you have a California sales tax license, we will refund your tax on supplies (not tools). Our old system did this automatically but we haven't implemented that yet on this system. Please email cs@beaducation.com and request a refund.

Q: How do I change my email on my account?

Please email us (cs@beaducation.com) or use this link to let us know what you would like to change and we can do it on our end.

Q: How do the Wishlist & Favorites work?

Wishlist & Favorites are where you can keep track of items you are interested in. Just click the Heart on a product and it will turn Teal. This means it has been added to your list.In Wishlist & Favorites you can:Create multiple lists (for example: Regular Purchases, My Birthday Wishlist to Share, or Building this Collection of Stamps!)Add items from a list to your cart (great for a "Regular Purchases" list that might include Pro Polish Pads, practice sheet metal or regularly ordered blanks)Easily move items between lists, just drag the picture from one list to the otherRemove an item by clicking the Teal heartShare a list with friends and family - (Woohoo! Happy Birthday to Me!)